Contact list

medihelp contact list

Whether you have a general enquiry, need to pre-authorise healthcare services, or want to join Medihelp, you can get all our contact numbers here...

We have the benefit of experience
Call Centre: 
086 0100 678 (General enquiries) 
+27 12 336 9000 (International)

Email: enquiries@medihelp.co.za
Fax: 012 336 9540

Medihelp head office
Postal address
PO Box 26004
Arcadia
0007

Street address
410 Steve Biko Road
Arcadia
Pretoria
Phone Netcare 911 on 082 911 in case of a medical emergency
Fraudline
Tel: 012 334 2428
Fax: 012 336 9538
Email: fraud@medihelp.co.za or bedrog@medihelp.co.za
Call Centre: 086 0100 678
Fax: 012 336 9540
Email: membership@medihelp.co.za

For subscription enquiries email subscriptions@medihelp.co.za

Click here if you are a member and want to access your Member Zone.
Medihelp
Tel: 086 0200 678
Fax: 012 336 9535             

hospitalauth@medihelp.co.za
HIV/Aids programme & post-exposure prophylaxis (PEP)
Disease management programme

LifeSense - from 01/01/2019

General enquiries

Tel: 0860 50 60 80
SMS: 31271 for call-back
Fax: 0860 80 49 60
Email:  enquiry@lifesense.co.za

Prescriptions and pathology

Email:  results@lifesense.co.za
Website:  www.lifesensedm.co.za

Medicine
Dis-Chem Direct
Tel:   011 589 2788
Fax: 086 641 8311
Email: direct.medihelp@dischem.co.za

or

Medipost
Tel:  012 426 4000
Fax  086 6889 867
Email:  life@medipost.co.za
DRC (Dental Risk Company)
Tel: 087 843 9618
Fax: 086 687 1285
For claims send an email to: claims@dentalrisk.com
For authorisation send an email to: auth@dentalrisk.com
For enquiries send an email to: medihelp@dentalrisk.com
Preferred Provider Negotiators (PPN)
Tel: 086 1103 529 or 086 1101 477
Email: info@ppn.co.za
Website: www.ppn.co.za
The Council and Registrar of Medical Schemes handle all disputes between medical schemes and their members which cannot be resolved between themselves.

Tel: 012 431 0500
Email: complaints@medicalschemes.com
Website: www.medicalschemes.com
  • All general enquiries
  • Medical procedures obtained abroad
  • Prostheses (EVARS, restorative/reconstructive)
 enquiries@medihelp.co.za
Claims enquiries enquiries@medihelp.co.za
Submit a claim claims@medihelp.co.za
Chronic and PMB medicine and more than 30 days’ medicine supply medicineapp@medihelp.co.za
Dental procedures For claims send an email to: claims@dentalrisk.com
For authorisation send an email to: auth@dentalrisk.com
HIV/Aids programme enquiry@lifesense.co.za
Hospital authorisation hospitalauth@medihelp.co.za
Medicine enquiries medichron@medihelp.co.za
Membership enquiries membership@medihelp.co.za
Prescribed Minimum Benefits pmb@medihelp.co.za
Report fraud fraud@medihelp.co.za
To order medicine:
Send a valid prescription to:

Email: mobilemeds@medihelp.co.za
Fax: 012 336 9544
Phone to place and order or enquire about an order:

Tel: 086 0100 678
To get authorisation for Chronic/PMB meds:
Send application or valid script to:

Email: medicineapp@medihelp.co.za
Fax: 012 334 2466
To enquire about a chronic/PMB authorisation phone Medihelp:

Tel: 086 0100 678
To enquire about delivery status or dispatched medication phone Medipost:

Tel: 012 426 4000
To send a proof of payment with regards to co-payment:

Fax: 086 6822 821
Email: pay@medipost.co.za
Use your Medipost profile number as reference when sending the proof of payment
 
 
 
 
 
 
 
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Map data ©2015 AfriGIS (Pty) Ltd, Google
 
 
Map DataMap data ©2015 AfriGIS (Pty) Ltd, Google
Map data ©2015 AfriGIS (Pty) Ltd, Google
 
 
 
 
 
 
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